Delivery –

Orders are sent in the UK using Royal Mail first class delivery services and a signature may be required on receipt. Postage is FREE on these orders! Items can be sent by special delivery service at an additional cost of £6. Items are sent to overseas addresses via tracked delivery services. Please note that customers are responsible for all duties and customs charges. For dispatch times, please see individual items. One-off items are usually dispatched within three working days. All made to order items may take up to five weeks, especially if a hallmark is required.

Packaging –

Your jewellery will be packaged securely, where appropriate, it will be wrapped in recycled tissue and sent in your choice of a cotton drawstring bag or a recycled box. There may be an additional charge for boxes depending on the product.

Returns –

Please note that all pieces of beachcomber jewellery are hand made, this means that there will be an organic look and feel which is unique to each piece. There may be small irregularities to the surface which is part of the hand making process and part of the charm of the piece. Due to the hand made nature, no two pieces are ever the same.

I am unable to accept any returns on any personalised items, unless the goods are faulty or damaged on receipt. Due to hygiene reasons, earrings cannot be returned.

If for any reason you are not happy with your purchase simply return the goods, unworn, in their original condition and packaging. Please inform me of your intention to return goods in writing by email or letter. All goods must be returned within 14 days of delivery to receive an exchange or refund (minus the cost of postage and packaging where relevant). Postage for exchanges will be charged at £2.50. Any goods which have been specially commissioned, customised or personalised to order cannot be returned. Refunds will be made using the same method as the original payment within 30 days.